Reference

Our Terms Apply to Every Account

Before you open your account on satkmatk, read through these terms carefully — they set out what you agree to, what we commit to, and how your account…

Governed by Indian jurisdictionUPI, Paytm, PhonePe coveredAccount holder rights outlinedDispute process definedUpdates notified in advance

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What These Terms Cover and Where They Apply

satkmatk Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms form a binding agreement between you and satkmatk the moment you create an account. They apply to every action you take on the platform — browsing, depositing via UPI, Paytm or PhonePe, placing wagers, and withdrawing your balance. If a clause conflicts with applicable

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local law in your state or union territory, local law takes precedence. We may update these terms periodically; the revised version becomes effective on the date of publication, and continued use of your account after that date means you accept the changes. If you do not
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accept any revision, you may close your account before the effective date. Players in Mumbai and Pune, like all account holders across India, are subject to the same terms without regional carve-outs.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear or you need clarification on how a specific rule applies to your account, our support team is available through the channels below.

Live Chat Start a live chat session from the help icon in your account dashboard. A member of the team will walk you through the specific clause you have questions about and confirm how it applies to your situation.

Email Support Write to our support address from the email linked to your account. Include your account ID and the clause number in the subject line so we can route your query to the right desk without back-and-forth.

Help Centre Our help centre carries a dedicated terms section with plain-language explanations of each major clause. You can search by keyword — for example, 'withdrawal' or 'account closure' — and find the relevant section directly.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

satkmatk takes account security and data handling seriously. Below is how we approach each area covered by these terms, from the data we hold to how you can request changes.

Data We Collect

We collect the personal details you provide at registration, your transaction history across UPI, Paytm and PhonePe, and your activity log. We do not sell this data to third parties and retain it only as long as your account is active or as required by applicable Indian law.

Cookie Policy

Our platform uses session cookies to keep you logged in and preference cookies to remember your language and lobby settings. You can manage cookie permissions from your browser settings at any time; disabling certain cookies may affect account functionality.

Account Security

Your account is protected by password authentication and, where you enable it, two-factor verification. We flag unusual login attempts and notify you by email. Never share your credentials; if you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention

Transaction records, KYC documents and communication logs are held for the period prescribed by Indian financial regulations. After that window, data is deleted or anonymised. You may request a copy of your data at any time by writing to our support team.

Requesting Changes

Under these terms you have the right to request correction of inaccurate personal data, closure of your account, or deletion of data where legally permissible. Submit these requests via email with your account ID; we process them within seven working days.

Dispute Resolution

If you believe a wager was settled incorrectly or a transaction was not processed as agreed, raise a dispute within 30 days of the relevant transaction. We review the account log, game or payment records, and respond with a decision within five business days.

Your Questions on These Terms Answered

Below are the questions we receive most often about these terms. If your query is not covered here, reach out through live chat or email and we will point you to the exact clause that applies.

Eligibility depends on local law and is available where local law permits. It is your responsibility to verify that accessing satkmatk is lawful in your specific state or union territory before registering.

We notify all account holders by email at least seven days before a revised version takes effect. The updated terms are also published on this page with the effective date clearly shown at the top of the document.

You may close your account before the new terms take effect and withdraw any remaining balance. Continued use of your account after the effective date is treated as acceptance of the revised terms.

Email our support team from the address linked to your account and state 'Data Request' in the subject line. Include your account ID. We aim to provide the data export within seven working days of receiving your request.

Submit a dispute within 30 days of the transaction date via email or live chat. Include your account ID, the transaction reference, and a brief description of the issue. Our team reviews the payment or game record and responds within five business days.

Your account is for personal use only. Creating multiple accounts, using automated tools to place wagers, or acting on behalf of another person are all prohibited under these terms and may result in account suspension.

Contact us immediately via live chat so the team can freeze your account within minutes. Follow up by email with your account ID and details of the suspicious activity so we can complete a security review.

Our Terms Apply to Every Account

How to Reach Us About These Terms

Data, Security and Your Rights Under These Terms

Data We Collect

Cookie Policy

Account Security

Data Retention

Requesting Changes

Dispute Resolution

Your Questions on These Terms Answered

01 Can I open an account if I am based in India?

02 How will I know when the terms have been updated?

03 What happens to my account if I do not accept a terms update?

04 How do I request a copy of my personal data?

05 What is the process for raising a dispute about a transaction?

06 Are there any restrictions on how I can use my account?

07 Who should I contact if I believe my account has been accessed without authorisation?

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