Reference

Your Rights and Our Legal Commitments

satkmatk operates under a clear legal framework designed for Indian audiences — covering how we collect data, how we manage accounts and what terms apply when local law…

Jurisdiction-Aware TermsData Privacy PolicyAccount RulesCookie PolicyUser Rights Charter

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How Our Legal Policy Applies to You

satkmatk Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern all interactions with satkmatk where local law permits. Access to our platform depends entirely on the laws applicable in your state or territory — we do not override local legislation, and nothing in these terms should be read as an invitation to use

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the platform in a jurisdiction where it is restricted. When you deposit through UPI, Paytm or PhonePe, the transaction is subject to both our account terms and the payment provider's own conditions. We retain transaction records as required by applicable regulations and use them solely for
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account verification and dispute resolution. Any change to these terms is posted here first, and continued use of your account after that posting constitutes acceptance. If you disagree with any revision, you may close your account at any time by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a specific question about how our terms apply to your account, or if you wish to exercise a data right or raise a formal complaint, our support team is…

Email Support Send formal legal queries, data-access requests and account-closure notices to our dedicated legal inbox. We acknowledge all legal emails within 24 hours and resolve them within 48 hours of receipt.

Live Chat Use the in-app chat for immediate clarification on policy wording or account-specific term queries. Our agents are trained to route complex legal questions directly to our compliance desk without delay.

Help Centre Our self-service Help Centre contains the full text of current terms, past revision history and step-by-step instructions for submitting a data-subject access request or a formal dispute notice.

HOW WE HANDLE YOUR DATA

Data Handling, Security and Account Retention

We handle personal data with specific, documented practices rather than vague commitments. Each area below covers a concrete aspect of how we protect and manage the information tied to your account, from…

Data Collection Scope

We collect only what is necessary for account operation — name, contact details, payment identifiers (UPI VPA, Paytm mobile) and session logs. We do not sell this data to third parties or use it for unrelated advertising purposes.

Cookie Use

Our site uses functional cookies to keep you logged in and analytical cookies to understand page performance. You can manage cookie preferences through the settings panel at any time without affecting your account access.

Account Security

Passwords are stored as salted hashes; we never hold your raw password. Two-factor authentication is available and strongly encouraged. Suspicious login attempts trigger an automatic account hold pending your confirmation via registered email.

Retention Policy

We retain account data for as long as your account is active and for up to five years after closure, as required by financial record-keeping regulations. Anonymised session data may be held longer for fraud-prevention modelling.

Data Access Requests

You have the right to request a copy of all personal data we hold about you. Submit a written request via email and we will provide a structured data export within 30 days, free of charge, to your registered address.

Deletion and Corrections

If you find inaccurate data on your account or wish to request erasure, contact our legal inbox. We process verified correction requests within 14 days and deletion requests within 30 days, subject to any regulatory hold requirements.

Legal Policy Questions Answered

These are the legal questions we receive most often from account holders in India. Each answer reflects our current policy as written in the full terms document available in the Help Centre.

Our terms apply where local law permits access. If the laws of your state or territory allow participation in online gaming platforms, these terms govern your account. Where local law restricts access, these terms do not create any entitlement to use our platform.

We collect your name, email address, mobile number, payment identifiers such as your UPI VPA or Paytm number, and session activity logs. This information is used only for account operation, verification and legal compliance — never sold or shared for advertising.

Send a written data-access request to our legal email address from your registered account email. We will acknowledge within 24 hours and deliver a structured data export to you within 30 days, at no charge, in a standard machine-readable format.

Yes. Submit a deletion request via email or live chat. We will erase personal identifiers within 30 days. Some financial transaction records may be retained for up to five years where required by applicable regulations — we will tell you exactly what is retained and why.

Transaction records tied to UPI, PhonePe or Paytm deposits and withdrawals are stored securely and used only for account reconciliation and dispute resolution. We do not share payment details with third parties except where required by law or the payment provider's own verification process.

We post all term revisions on this page with a clear effective date at the top. If a change materially affects your rights, we will also notify you by email to your registered address at least seven days before the revision takes effect.

Send a written complaint to our legal email inbox with your account ID, a description of the issue and any supporting evidence. We acknowledge all formal complaints within 24 hours and provide a written resolution within 48 hours of completing our investigation.

Your Rights and Our Legal Commitments

Reach Us on Legal or Policy Matters

Data Handling, Security and Account Retention

Data Collection Scope

Cookie Use

Account Security

Retention Policy

Data Access Requests

Deletion and Corrections

Legal Policy Questions Answered

01 Do these terms apply to me if I am in India?

02 What personal data does satkmatk collect from my account?

03 How do I request a copy of the data you hold about me?

04 Can I ask satkmatk to delete my account data?

05 What happens to my UPI or PhonePe transaction records?

06 How will I know if the legal terms have changed?

07 How do I raise a formal legal complaint or dispute?

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